When I try and Synchronise, I see it connect, disconnect and report a warning of “The mobile phone has not responded”. I am lost without synchronisation of my calendar and contacts. I would really love to get this working again.
After I upgraded my PC Suite, I got rid of this problem by removing the PC Suite profiles that had been created earlier and restarting PC Suite.
Steps:
- Stop PC Suite and any other associated application
- Remove or rename PC Suite folders. These are stored on two different locations.
a. C:\Documents and Settings\\Application Data\PC Suite
b. C:\Documents and Settings\All Users\Application Data\PC Suite
Note: If you are not able to remove any of these directories, then look for the process “ServiceLayer.exe” and kill it. - Start PC Suite and PC Sync. You will be asked to recreate the Sync Profile and it won’t complain about creating an outlook profile…
And this solves your problem.